Docs Illinois State

Report a Problem

How to report a problem:

Select from the list below of common problems to send a request to the payment card support team.  If you do not see your issue, please select 'Other' and describe your issue to the best of your ability!


    If you're not sure how to classify you're issue, try to describe it the best you can.  We will contact you for more information as needed.

    Forgot Password

    If you forgot your password or didn't reset it in time, you will need to submit a request to reset your password.  All requests will be processed by the Payment Card Support team.

    Terminal Issues

    If you're having an issue with the terminal, you can report it here.  If you're unable to give any information, leave the field blank.

    If you're not sure, leave blank

    Find these here:

    Other Information: